Question 1

How do I create an account?

Accepted Answer

Click Sign up at top right, enter email + password or sign in with Google. The default free account lets you watch the first episode of every series.

Question 2

I forgot my password — what now?

Accepted Answer

Go to the login page → Forgot password, enter your email and follow the reset email. Token expires in 30 minutes.

Question 3

I want to delete my account and data

Accepted Answer

Go to Profile → Privacy & data to export your data as JSON or request permanent deletion under GDPR.

Question 4

How do I enable two-factor authentication (2FA)?

Accepted Answer

Go to Profile → Security → MFA, scan the QR with an authenticator app (Google/Microsoft/1Password) and save the backup codes in case you lose your device.

Question 5

What is the difference between free and VIP?

Accepted Answer

Free: episode 1 + early chapters. VIP: full unlock, offline downloads for text, ad-free, premium AI voices, monthly point bonus.

Question 6

Which payment methods are supported?

Accepted Answer

VN: bank transfer via SePay (Vietcombank, Techcombank, MB, ACB…), MoMo wallet. International: PayPal, Stripe (coming soon). All transactions use SSL and CVV is never stored.

Question 7

Where do I apply a promo code?

Accepted Answer

On the checkout step after picking a plan, there is a Promo code input. Some campaigns auto-apply when you sign in with the right account.

Question 8

Refund policy?

Accepted Answer

Full refund within 7 days of upgrade if less than 10% of VIP time is used. Contact support to request.

Question 9

How do I disable auto-renew?

Accepted Answer

Profile → Subscriptions & billing → toggle off Auto-renew. VIP remains active until the end of the paid cycle.

Question 10

How do I earn points?

Accepted Answer

Complete daily tasks, level up, write quality comments, buy point packs, or receive via the referral program.

Question 11

What can I spend points on?

Accepted Answer

Unlock paid episodes/chapters without VIP, gift creators, redeem limited badges, or tip during watch parties.

Question 12

Are Vietnamese subtitles available for every show?

Accepted Answer

Yes. The HubGZ subtitle team works 24/7 so every episode has Vietnamese and English subtitles within 24 hours of release.

Question 13

Can I download chapters for offline reading?

Accepted Answer

Yes for VIP members. On the chapter page → ⋯ menu → Save offline. Readable for 30 days without internet.

Question 14

How does Watch-together work?

Accepted Answer

Create a room from the watch page and share the invite link. Everyone in the room is synced in playback time, chats live, and can tip points to each other.

Question 15

What is the maximum video quality?

Accepted Answer

HubGZ Originals stream at 1080p HDR. Some legacy series are remastered to 4K for VIP+ tier. Bitrate adapts automatically to your network.

Question 16

How do I report inappropriate content?

Accepted Answer

Click the ⋯ icon on a comment or post → Report. All reports are reviewed within 12 hours. Abuse of the report system may suspend your account.

Question 17

I want to become a creator/author on HubGZ

Accepted Answer

Apply via the Contact page with tag 'Creator Application'. Our team runs a short interview and grants author permissions if a fit.

Question 18

Can users edit the wiki?

Accepted Answer

The wiki is currently edited by the HubGZ team and approved creators. The community can suggest edits via Contact.

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